We are committed to dealing with you fairly. We want you to come back next year, and to tell your friends about the Dreamturkishvilla. We actually built and own the Dreamturkishvilla, and customer satisfaction is extremely important to us. These Terms and Conditions are in place to protect you as a customer and us as a family. These Terms and Conditions can be downloaded as a file from here (.PDF Format).
Website & Brochures
We have made reasonable efforts to ensure that the description and information in this web site and documents are accurate, but minor changes may occur. We will endeavour to advise of any such changes at the time of accepting you booking. There may be occasions, especially in the low season, when some of the facilities or amenities may not be available or open.
The price charged to you is dependant on the actual week(s) booked. The cost per week is different depending on the date staying and the number of people in the party. Any rates maybe superseded by any Dreamturkishvilla specific offers
Arriving & Leaving Time
We try and be as flexible as possible regarding your arrival and leaving time. In principle, you should try and arrive after 2:00pm and leave before 12:00pm, however we shall discuss with you an arrangement to suit both parties.
Your Booking Form must be forwarded together with a deposit payment of £50 per week. Any travel, car hire or insurance arrangements made will be the subject of a separate agreement with the supplier of these additional services. The person signing the booking form does so on behalf of the other persons named in it and assumes primary responsibility for these conditions and payments in respect of the booking. The balance of the holiday cost must be forwarded not less than 8 weeks before commencement of the holiday, otherwise we reserve the right to cancel the booking and you could be liable to pay cancellation charges ("see Cancellation and Insurance"). For all bookings made within eight weeks of departure the holiday is confirmed as soon as the verbal confirmation is given over the phone and if subsequently cancelled the "Cancellation" clause will apply. All money payable for the cost of the holiday must accompany the booking form. As binding contract comes into force when we confirm your booking as definite in the case of late bookings or on despatch of our confirmation invoice in all other cases.
We strongly advise that travel insurance is taken out to provide full protection against enforced cancellation. Such a policy should also provide 24 hour emergency telephone and repatriation service.
Changes to Booking
Any changes to the booking must be notified to us as soon as possible. The tariff is set to cover the hire of the Dreamturkishvillaover the period of time specified. A reduction, or increase, in the number of people using the Villa will not effect the charge made.
All cancellations must be in writing from the person who signed the booking form and will commence from the date we received the notice in writing. The following cancellation or partial cancellation charges will apply. Theses charges are expressed as a percentage of the total invoiced cost (including deposit price).
More than 60 days: Deposit only
45 to 59 days 30% of agreed tariff
30 to 44 days 60% of agreed tariff
15 to 29 days 80% of agreed tariff
14 days to date of commencement 100% of agreed tariff
Note that if cancellation falls within the terms of your holiday insurance policy these cancellation charges will normally be refunded by your insurance company, subject to any excess
If a confirmed booking cannot be provided due to war, threat of war, civil strife, riot, vandalism, terrorist activities, disaster, fire, flood or inclement weather we cannot accept liability or responsibility - no compensation can be paid. You should ensure that your travel insurance policy covers such eventualities.
You are responsible for the provision of your flights. You must ensure that you have paid for the flights in such as way that you are financially protected should the specific airline supplying your flights goes out of business. The Dreamturkishvilla will not be able to move your start and finish date of your holiday due to a airline being unable to meet your requirements of travel. We will do our best to support you, but in all probability there we be customers booked in either side of your stay.
Responsibilities of you, the Holidaymaker
The number of persons using the property must not exceed eight. If you have a number of small children that increase the number to above eight please contact us so that we can help you. In the event of refusal of entry due to larger numbers of people than expected, no refund can be given. You are responsible for keeping and leaving the Villa including its facilities and equipment in good order and replacing / paying the owners representative locally for any damage, breakages, or loss. In the event of any abuse of the Villa the we reserve the right to terminate the letting and no refund will be payable.
No pets may be taken into the Villa.
We ask you not to smoke in the Villa. Please feel free to smoke on the terrace or in the garden. Lots of families use the Villa, and we believe that it is unfair on the following family to leave the inside of the Villa with the remnants of smoke.
We are anxious that you have a wonderful holiday and should do all that is possible to rectify any problems you should encounter with the property or transfers between the airport and the Villa. Please refer any queries to our local representative initially. In the unlikely event of a serious complaint you should advise us in writing within 14 days of the last day of your booked date in the accommodation.
You should check with your doctor regarding any inoculations or other health requirements which may be necessary well before your travel dates. At the time of printing there are no compulsory vaccinations required for Turkey which are applicable to British citizens. However, we cannot be responsible for those matters and you should make your own enquiries of you own doctor if you have any doubts.
Passport and Visa
Holidaymakers will require a passport valid for the duration of the holiday. We believe that a British Visitors Passport is permitted, but you should make your own enquiries to confirm this. We recommend that your passport is valid for one month beyond the end of your holiday. A Turkish visa will be required from https://www.evisa.gov.tr/en/ well in advance. Do not leave this until the last minute. You may be able to obtain one at the initial arrival airport but there is no gaurentee this is the case. The cost at the time of writing is approximately £10.00 per person, including children, for a British citizen and is payable in Sterling or $US or Turkish Lira. There may be a Turkish cash machine at the visa point, but we make no commitment to it being in working order. The exact fee must be tendered as no change is given. If you do not hold a British or EEC passport you should check your visa requirements with your own embassy/consulate. This information is given in good faith but without responsibility.
We as owners of the Dreamturkishvilla reserves the right of access to the Dreamturkishvilla at any reasonable time during the holiday occupancy by either ourselves or our local representative. The Dreamturkishvilla is subject to the conditions and regulations of local and international law. Neither we as the Owners or our local representative shall be responsible for the death of or personal injury to you or any other person or loss, damage or accident to personal property save insofar as this results from proven negligence.