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Terms &
Conditions
In General
We are committed to
dealing with you fairly. We want you to come back next year, and to tell
your friends about the Villa. We actually built and own the Villa, and
customer satisfaction is extremely important to us. These Terms and
Conditions are in place to protect you as a customer and us as a family.
These Terms and Conditions can be downloaded as a file from
here.
Website & Brochures
We have made
reasonable efforts to ensure that the description and information in this
web site and documents are accurate, but minor changes may occur. We will
endeavour to advise of any such changes at the time of accepting you
booking. There may be occasions, especially in the low season, when some of
the facilities or amenities may not be available or open.
Tariff
The price charged to you is dependant on the actual week(s) booked, but
starts at £575 per seven night period, from 2pm to 12 o'clock noon. A week
in May will cost £575, a week in June will cost £675, a week in July will
cost £690, a week in August will cost £745, a week in September will cost
£690 and a week in October will cost £500.
Arriving & Leaving
Time
We try and be as flexible as possible regarding your arrival and leaving
time. In principle, you should try and arrive after 2:00pm and leave before
12:00pm, however we shall discuss with you an arrangement to suit both
parties.
Booking
Your
Booking Form must be forwarded together
with a deposit payment of £50 per week. Any
travel, car hire or insurance arrangements made will be the subject of a
separate agreement with the supplier of these additional services. The
person signing the booking form does so on behalf of the other persons named
in it and assumes primary responsibility for these conditions and payments
in respect of the booking. The balance of the holiday cost must be forwarded
not less than 8 weeks before commencement of the holiday, otherwise we
reserve the right to cancel the booking and you could be liable to pay
cancellation charges ("see Cancellation and Insurance"). For all bookings
made within eight weeks of departure the holiday is confirmed as soon as the
verbal confirmation is given over the phone and if subsequently cancelled
the "Cancellation" clause will apply. All money payable for the cost of the
holiday must accompany the booking form. As binding contract comes into
force when we confirm your booking as definite in the case of late bookings
or on despatch of our confirmation invoice in all other cases.
Insurance
We strongly advise that travel insurance is taken out to provide full
protection against enforced cancellation. Such a policy should also provide
24 hour emergency telephone and repatriation service.
Changes to Booking
Any changes to the booking must be notified to us as soon as possible. The
tariff is set to cover the hire of the Villa over the period of time
specified. A reduction, or increase, in the number of people using the Villa
will not effect the charge made.
Cancellations
All cancellations must be in writing from the person who signed the booking
form and will commence from the date we received the notice in writing. The
following cancellation or partial cancellation charges will apply. Theses
charges are expressed as a percentage of the total invoiced cost (including
deposit price).
More than 60
days: Deposit only
45 to 59 days 30% of agreed tariff
30 to 44 days 60% of agreed tariff
15 to 29 days 80% of agreed tariff
14 days to date of commencement 100% of agreed tariff
Note that if cancellation falls within the terms of your holiday insurance
policy these cancellation charges will normally be refunded by your
insurance company, subject to any excess
Adverse Situation
If a confirmed booking cannot be provided due to war, threat of war, civil
strife, riot, vandalism, terrorist activities, disaster, fire, flood or
inclement weather we cannot accept liability or responsibility - no
compensation can be paid. You should ensure that your travel insurance
policy covers such eventualities.
Your Flights
You are responsible for the provision of your flights. You must ensure that
you have paid for the flights in such as way that you are financially
protected should the specific airline supplying your flights goes out of
business. The Dreamturkishvilla will not be able to move your start and
finish date of your holiday due to a airline being unable to meet your
requirements of travel. We will do our best to support you, but in all
probability there we be customers booked in either side of your stay.
Responsibilities of you, the
Holidaymaker
The number of persons using the property must not exceed eight. If you have
a number of small children that increase the number to above eight please
contact us so that we can help you. In the event of refusal of entry due to
larger numbers of people than expected, no refund can be given. You are
responsible for keeping and leaving the Villa including its facilities and
equipment in good order and replacing / paying the owners representative
locally for any damage, breakages, or loss. In the event of any abuse of the
Villa the we reserve the right to terminate the letting and no refund will
be payable.
Pets
No pets may be taken into the Villa.
Smoking
We ask you not to smoke in the Villa. Please feel free to smoke on the
terrace or in the garden. Lots of families use the Villa, and we believe
that it is unfair on the following family to leave the inside of the Villa
with the remnants of smoke.
Complaints
We are anxious that you have a wonderful holiday and should do all that
is possible to rectify any problems you should encounter with the property
or transfers between the airport and the Villa. Please refer any queries to
our local representative initially. In the unlikely event of a serious
complaint you should advise us in writing within 14 days of the last day of
your booked date in the accommodation.
Health Requirements
You should check with your doctor regarding any inoculations or other health
requirements which may be necessary well before your travel dates. At the
time of printing there are no compulsory vaccinations required for Turkey
which are applicable to British citizens. However, we cannot be responsible
for those matters and you should make your own enquiries of you own doctor
if you have any doubts.
Passport and Visa
Holidaymakers will require a passport valid for the duration of the holiday.
We believe that a British Visitors Passport is permitted, but you should
make your own enquiries to confirm this. We recommend that your passport is
valid for one month beyond the end of your holiday. A Turkish visa will be
required and may be obtained at the initial arrival airport. The cost at the
time of printing is approximately £11.00 per person, including children, for
a British citizen and is payable in Sterling or $US or Turkish Lira. There
is a Turkish cash machine at the visa point, but we make no commitment to it
being in working order. The exact fee must be tendered as no change is
given. If you do not hold a British or EEC passport you should check your
visa requirements with your own embassy/consulate. This information is given
in good faith but without responsibility.
Property Ownership
We as owners of the
Villa reserves the right of access to the Villa at any reasonable time
during the holiday occupancy by either ourselves or our local
representative. The Villa is subject to the conditions and regulations of
local and international law. Neither we as the Owners or our local
representative shall be responsible for the death of or personal injury to
you or any other person or loss, damage or accident to personal property
save insofar as this results from proven negligence.
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